CompuCom’s network services help network directors and communications directors to reduce total networking costs, manage resource utilization, and improve service quality. Leveraging management centers outfitted with the latest tools and specialized systems, CompuCom network specialists maximize the efficiency of sustaining reliable connections between people and business applications — enabling business leaders to view business operations in the context of the current state of the supporting infrastructure. These services combined with Security Management Services and Application Infrastructure Management can optimize the many operations and business requirements that rely on networks. Specific managed services include:
CompuCom LAN services address the internal networks that link together offices and resources within a building or campus. In these cases, either you or the building management company is the communications provider. Many advances are now available that increase availability and utilize bandwidth more efficiently. Our LAN services technicians can evaluate the client infrastructure for opportunities to improve and reduce costs. At the same time, our network operations centers are able to manage the local area network: monitoring for capacity and problems, executing changes and patches, and responding to problems and incidents. Security Management Services may also be added to protect and manage internal threats.
CompuCom WAN Services address the management and monitoring of distributed connections that make use of Frame Relay, Satellite, Internet, Private line, and MPLS services. Accessing edge devices such as routers, smart DSU/CSU, and modems, our network operations center technicians are able to see the client operations and respond to issues as the occur. Around the clock technicians are watching for capacity and bandwidth issues as they monitor connectivity and equipment health. Security may be added to monitor events and incidents that transit each egress point of your infrastructure and may include firewalls and intrusion detection and prevention devices.
CompuCom Wireless Infrastructure Management helps network directors and communications directors to reduce total networking costs and increase mobility through facilities and campuses. Leveraging on-site and remote management centers outfitted with wireless tools and specialized systems, CompuCom network specialists establish and maintain simple and complex wireless systems that range from simple connectivity to location based-services. Our technicians can help implement secure infrastructures as well as manage current environments helping clients to address new capabilities like network admission control (NAC), presence tracking, and others.
One of the most significant and long awaited advances in IT infrastructure management and monitoring is the ability to see and visualize the impact of infrastructure change on business processes and functions. Advances in business intelligence allow correlation of network, LAN, security, and server events to reflect impacts on key business processes. For example: a denial of service weakness at the network perimeter may affect the order entry process of distributed kiosks, preventing orders. The impact is slow orders; the root cause is an un-patched vulnerability in edge routing. How much more value will business leaders derive from IT when they can be communicated to in the context of the business?
Contact a CompuCom network management expert for more information about how CompuCom’s Enterprise Operations Center can help you reduce the long-term, total cost of managing your infrastructure by completing our Contact Us form.