CompuCom’s unique IIMTM solution breaks through the complex issues of infrastructure management to create a tightly integrated infrastructure solution that combines an effective IT asset management life cycle, an efficient service delivery process, a world-class service desk, and a mutually beneficial relationship methodology.
To achieve a truly integrated infrastructure, it's crucial to understand that the delivery of IT management life cycle services is a continuous process, not simply a series of unrelated functions. CompuCom’s approach results in increased productivity as well as a superior level of end-user satisfaction which quite often results in a 30% - 50% overall reduction in support costs for clients in various industries. CompuCom is uniquely qualified to assist clients in achieving this acceleration of infrastructure value.
As part of the IIM solution, CompuCom uses a proprietary IIM Maturity Assessment Tool to evaluate and index a client’s infrastructure maturity level. Developed using industry-standard methodologies and best practices, this unique tool allows CompuCom to quickly evaluate and make recommendations to:
- Better integrate the management of a client’s IT services, hardware and software
- Favorably rebalance a client’s ratio of on-site, remote and self-assisted support
Moving from one maturity level to the next will improve the business value gained from higher levels of integration.
CompuCom can reduce the burden of heavy capital costs and provide added flexibility by delivering a per-seat service that fully integrates hardware, software and management of a client's work environment—allowing budgets to be used on more strategic initiatives to grow the business and create competitive advantage.